What is a product?

A product is something you are selling/displaying on your website.

How many products can I add?

You can add as many products as you like.

Can I add different sizes/colours for each product?

Yes; size, colour etc. are called product variations and combined variations of a product are called sub products.

How do variations & sub products work?

Products can have variations (like colour, size, length) and sub-products are the combinations of these variations.

So, using a T-shirt as an example:

  • A T-shirt is a product.
  • It has two variations: size and colour.
  • Each of these variations has a number of attributes. The size variation has the attributes small, medium and large; the colour variation has the attributes green, red and yellow.
  • A combination of variations/attributes combines to make a new sub-product; In this case a medium, green T-Shirt is a sub-product of a T-shirt; a large, red T-shirt is another sub-product.

The process of adding a product walks you through these steps, but if you need help with adding and editing variations, attributes and sub-products, please see below.

Can I list my products, but not sell them online?

Yes, you can do this by listing the item without a price. You may also want to delete the cart page as it will not be used. You can do this on our Mini plan.

How do I add a product?

You may want to plan your store and create product categories and tags before adding in your products.
You can add products in bulk by importing them, (see below) or add products one at a time:

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click Add in the top right.
  3. Enter a Title and follow the steps to create the product. There are directions to help you along the way.

How do I import multiple products?

You can import multiple products using Microsoft Excel. We suggest you import in batches to add the correct products into the correct places.

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click Import in the top right.
  3. Choose Microsoft Excel.
  4. Choose what type of import you are doing (adding or updating). Note you MUST include the right product IDs if you are doing an update. The product export gives you these.
  5. A help box will appear telling you how to structure your file correctly. Make sure you read and follow the steps exactly.
  6. Once you've re-structured your file, click Choose file and select it from your computer.
  7. Click Next.
  8. Choose which new products you'd like to import.
  9. Optionally choose which categories & tags you'd like to associate to these products. We suggest you import in batches to add the correct products into the correct places.
  10. Click Import. If you have problems, see 'Common mistakes with importing products' below:

Common mistakes with importing products

  • TITLE and NAME are different. TITLE is the friendly title for the product shown to the public. NAME is unique name for the product, primarily used in the URL. NAME must only contain letters, numbers and hyphens. No special characters or spaces. Note, if you don't include NAME, we create it automatically for you using the TITLE field.
  • TYPE_NAME must already exist under product types before you import, note it's the NAME not the TITLE that must match.
  • IMAGE_URL must be publicly accessible. A good way to test is to see if you can load the URL in your browser.
  • BADGE_LABEL must already exist under product badges before you import. The badge label must match.
  • CATEGORY_NAMES must already exists under product categories before you import, note it's the NAME not the TITLE that must match.
  • TAG_NAMES must already exists under product tags before you import, note it's the NAME not the TITLE that must match.
  • PRICE_CURRENCY_CODE_PRICING_TIER_NAME must have the correct CURRENCY_CODE and PRICING_TIER_NAME set and must already exist under currencies and pricing tiers before import. An example field would look like PRICE_USD_RETAIL.
  • CUSTOM_FIELD_NAME must already exist against the corresponding TYPE_NAME you've set. If the TYPE_NAME you've specified doesn't have the NAME you're using, it won't import it. An example field would look like CUSTOM_FIELD_ISBN

How do I edit a product?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click on the product in the table.
  3. Click Edit detail in the top right or edit 
  4. Click Update to save.

How do I categorise or tag a product?

  1. First you must have already setup your categories and tags under Website > Products > Categories. You'll find more info here.
  2. Then go to Website > Products > select Products from the menu on the left.
  3. Click on the product and click Edit detail in the top right.
  4. Scroll to where it says Categories
  5. Tick the categories that you want to put the product in.
  6. Click Update.
  7. Tagging a product works the same way.

How do I categorise / tag multiple products at a time?

  1. First you must have already setup your categories and tags under Website > Products > Categories. You'll find more info here.
  2. Go to Website > Products > select Products from the menu on the left.
  3. Tick the checkbox on the left of the table for all the products you want to add to the same category.
  4. Once you've selected all the products you want to categorise/tag, click the dropdown menu under the table.
  5. Scroll down to where it says Add to category or Add to tag
  6. Choose the category or tag that you want to add the products to
  7. Click Go.
  8. To remove products from a category or tag, follow the same steps but choose Remove from category in the dropdown menu.

How do I preview a product before publishing?

If you want to see what a product will look like, before publishing, you can preview it first:

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click on the product.
  3. Click Preview (top right).
  4. This will open the product so you can see what it will look like.

How do I publish/un-publish a product?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Find the product in the table.
  3. Under the Status column, right-click and select Published or Un-published.

How do I publish/un-publish multiple products at a time?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Next to the products, tick the checkboxes on the left side of the table.
  3. Once you've selected all the products you want to publish or un-publish, click on the box under the table, choose Publish or Un-publish, then click Go.

How do I share a product on social media?

Once you've published your product, you'll want to tell the world:

  1. Log out of Airsquare.
  2. Open your website and click on the product that you want to share.
  3. At the bottom of the product detail page, you can choose to: Share on Facebook, Twitter or Pinterest.
  4. This will then redirect you to the corresponding social media site, with the correct link/content pre-loaded so you can easily share.

How do I find a product?

There's two ways to find a product:

  • Using the global search.
  • Using the product search.

To find a product using the global search:

  1. Click on the big search icon (top right).
  2. A search box will appear where you can search for the product.

To find a product using the product search:

  1. Go to Website > Products > select Products from the menu on the left.
  2. Use the search to find your product, you can filter by keyword, category, tag, type, status or stock. If you want to see all products, just click Search with nothing selected.

How do I add a badge to a product?

Badges are a great way to make a product stand out, e.g. labelling a product as 'New', 'On sale' etc. To add a badge to a product, you'll have to create some badges first:

  1. Go to Website > Products > Badges.
  2. Click Add in the top right.
  3. Enter a Label (i.e. 'Sold out', 'New').
  4. Choose a Background colour.
  5. Click Add. Then you'll want to add the badge to the product:
  1. Go to Website > Products > select Products from the menu on the left.
  2. Click on the product, then click Edit detail in the top right.
  3. Scroll down to Badges.
  4. Choose a Badge from the dropdown.
  5. Click Update at the bottom of the page.

How do I hide product prices?

There's a couple of things you can do if you don't want to show product prices:

  • Don't add any prices. Leave them blank.
  • If you want to show something, you can use the Missing price text. e.g. Call for pricing, POA, etc.

Note: If you don't show a price, the customer can't add the product to their cart.

How do I restrict product prices to certain people?

If you want to only show pricing to selected people you can use pricing tiers.

How do I change the product tax type?

In some countries, some products can be taxed differently (e.g. they aren't subject to any tax or are taxed at a reduced rate). To change the tax type of a product:

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click on the product, then click Edit details in the top right.
  3. Scroll down to Tax type and select from the drop down menu.
  4. Click Update at the bottom of the page.

How do I auto-publish or auto-expire a product in the future?

If you have a published product, but you want it to appear or disappear after a certain date:

  • Go to Website > Products > select Products from the menu on the left.
  • Click on the product, click Edit detail in the top right.
  • Scroll down to the Publish/Expiry date and choose when you want it to appear/disappear.
  • Under Status, select Published.
  • Click Update at the bottom.

The product will then only show when the publish date has been reached and/or until the Expiry date has been reached.

How are products ordered?

You can choose how products are ordered by changing the default sort order. Go to Website > Products > Settings > Scroll down to Default sort order > Select appropriate option from the drop-down menu.

How do I re-order products?

If the default sort order is set to Weighting you can manually re-order products. A higher weighting means it's more important, and therefore shows higher up the list.

To change the weighting of a product:

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click on the product, then click Edit detail in the top right.
  3. Change the Weighting.
  4. Click Update at the bottom of the page.

How do I export products?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click Export in the top right.
  3. Click the Tag or Category as appropriate (optional).
  4. Click Export
  5. A file download will start with your export.

How do I delete a product?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Next to the product, click Delete in the Options column.
  3. Click Delete to confirm.

How do I delete multiple products at a time?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Next to the products, tick the checkbox on the left.
  3. Once you've selected all the products you want to delete, click the box under the table; choose Delete and then click Go.

How do I add 'As seen on Instagram' images to a product?

  1. Go to Website > Products.
  2. Click on Products in the left hand menu and you'll see your products listed.
  3. Find the product you want to edit and click on it.
  4. Scroll down to the heading Instagram images.
  5. Click on Add on the right hand side.
  6. Paste in the URL of the Instagram image that you want to use.
  7. Click on Add.

PRODUCT VARIATIONS AND ATTRIBUTES

The process of adding a product walks you through the steps of creating variations and attributes to a product, but if you need help with adding and editing variations, and attributes, please see below. You can also refer to sub-products.

How do I add a variation to a product?

If you are adding a new product that has variations, follow the usual steps for adding a product. If you are adding a variation to an existing product that previously didn't have any variations:

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click on the product to edit.
  3. Click the Edit type button in the top right.
  4. Select Yes in the drop-down menu under Does this product have any variations?
  5. You'll see the Variations heading appear; click the Add button next to this heading
  6. Enter the Title of the Variation, e.g. size, colour etc.
  7. Then enter the Attributes, (e.g. red, blue or small, medium) and separate each one with a comma.
  8. Click Add.
  9. Please remember that you need to create sub-products after you create variations or add new variations.

How do I edit a variation?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click the product in the table to edit it.
  3. You'll see the product variations listed under the heading Variations.
  4. Click on the variation to edit it.
  5. Change the details of the variation.
  6. Click Update.

How do I delete a variation?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click on a product to edit it.
  3. You'll see variations listed under the heading Variations.
  4. Next to the variation you want to delete, click Delete in the Options column.
  5. Then click Delete.
  6. Note, that any sub-products using this variation will also be deleted.

How do I re-order the variations?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click the product in the table to edit it.
  3. You'll see the product variations listed under the heading Variations.
  4. Click and drag on the arrow alongside each variation to move each variation up or down.

What is an attribute?

An attribute for a variation such as colour would be 'Red', for size it would be something like 'Large'.

How do I add an attribute?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click on the product to edit.
  3. You'll see the Variations heading and variations listed under it
  4. Next to the variation, click Attributes in the Options column.
  5. Click the Add button in the top right.
  6. Enter a Title.
  7. Click Add.

How do I edit an attribute?

  1. Go to Website > Products  > select Products from the menu on the left.
  2. Click the product you want to edit.
  3. Under the heading, Variations, find the variation with the attributes you want to edit.
  4. Next to the variation, click Attributes in the Options column.
  5. Next to the attribute you'd like to change, click Edit.
  6. Change the details of the attribute.
  7. Click Update.

How do I delete an attribute?

  1. Go to Website > Products > select Products from the menu on the left.
  2. Click the product you want to edit.
  3. Under the heading, Variations find the variation with the attributes you want to delete.
  4. Next to the variation, click Attributes in the Options column.
  5. Next to the attribute you'd like to change, click Delete.
  6. Click Delete.
  7. Please note that if you delete attributes, any sub-products that are using these attributes will also be deleted.
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