PRODUCT CATEGORIES

What is a category?

A category is a way of grouping products. Think of categories as 'departments' in your store. When a user clicks on a category, any products associated with the category will be displayed. A product can be in more than one category. Categories are also hierarchical, meaning you can have categories within categories (i.e. sub-categories). 

How are categories different from tags?

Categories can be nested using sub-categories. Tags have a flat structure, and are meant for labelling products across categories, e.g. you may sell clothing which are under the categories of 'Womens clothing' and 'Children's clothing' with the Tag 'Nike' or 'Reebok'. You can however use either to organise your products.

How do I add a category?

  1. Go to Website > Products > Choose Categories in the left hand menu.
  2. Click Add in the top right.
  3. Choose the parent category and enter a Title.
  4. Optionally enter a description, (this gets shown at the top of the category; you can use it to introduce a category with text and images).
  5. Click Add. You can then add products to this category:
  1. Go to Website > Products > select Products from the menu on the left.
  2. Click on the product and click Edit detail in the top right.
  3. Scroll to where it says Categories
  4. Tick the categories that you want to put the product in.
  5. Click Update.

How do I edit a category?

  1. Go to Website > Products > Choose Categories in the left hand menu.
  2. Click on the category you want to edit.
  3. Change the details for the category.
  4. Click Update.

How do I move a category?

  1. Go to Website > Products > Choose Categories in the left hand menu.
  2. Find the category that you want to move and click More in the Options column.
  3. Select Move from the drop down menu and choose the new 'parent' category you want to move it under. Any sub-categories will also be moved.
  4. Click Move

How do I re-order a category?

  1. Go to Website > Products > Choose Categories in the left hand menu.
  2. Find the category that you want to move and click More in the Options column.
  3. Select Nudge up or Nudge down, as appropriate.

How do I delete a category?

  1. Go to Website > Products > Choose Categories in the left hand menu.
  2. Find the category that you want to move and click More in the Options column.
  3. Click Delete in the drop-down menu.
  4. Click Delete. Any sub-categories will also be deleted.

How do I display sub-category navigation?

For your top level categories, you may want a customer to first choose a sub-category before seeing a list of products. Here's how you set that up:

  1. First, you need to upload an image to each of the sub-categories that you want to display. Just edit each category, and upload an image.
  2. Then you need to tell the parent category that you want to show the sub category navigation. So edit the parent category, and tick Display options > Show sub category navigation
  3. Click Update.

If you want the very top category to display sub-category navigation, you must ensure the products page automatically starts on that category. You can do this by making it the default category: 

  1. Go to Website > Pages, find the page which displays the products and click on it.
  2. Click Edit in the top right.
  3. Scroll down to Default category and ensure that it is set to the very top category.
  4. Click Update.

PRODUCT TAG GROUPS

What is a tag group?

A tag group is a way to group a set of tags. Grouping tags together makes it easier for the user to find the tag they need.

How do I add a tag group?

  1. Go to Website > Products > Click Tag groups in the left-hand menu.
  2. Click Add in the top right.
  3. Enter a Title.
  4. Click Add.

To add an existing tag to a group:

  1. Go to Website > Products > click Tags in the left-hand menu.
  2. Click on the tag to edit.
  3. Scroll down to Group, select the group from the drop-down menu.
  4. Click Update.

How do I rename a tag group?

  1. Go to Website > Products > Click Tag groups in the left-hand menu.
  2. Click on the tag group to edit.
  3. Change the Title and Name.
  4. Click Update.

How do I re-order the tag groups?

  1. Go to Website > Products > Click Tag groups in the left-hand menu.
  2. Click and drag the move icon (to the left of the listed Tag groups), to move them up or down.

How do I delete a tag group?

  1. Go to Website > Products > Click Tag groups in the left-hand menu.
  2. Next to the tag group, click Delete.
  3. Click Delete.

We don't delete any tags associated with the group, they just become ungrouped.

PRODUCT TAGS

What is a tag?

A tag is like a label. You can tag any of your products across any categories. When a user clicks on a tag, all the products that you have assigned to this tag will be displayed.

How are categories different from tags?

Categories can be nested with sub-categories. Tags have a flat structure, and are meant for labelling products across categories. You can however use either to organise your products.

How do I add a tag?

  • Go to Website > Products > Click Tags in the left-hand menu.
  • Click Add in the top right.
  • Enter a Title.
  • You can optionally add a Description; this gets shown at the top, above the products. You can use it to introduce a tag.
  • You can optionally choose to add this tag to a Tag group.
  • Click Add.

How do I change the tag description?

  1. Go to Website > Products > Click Tags in the left-hand menu.
  2. Click on the tag to edit.
  3. Change the Description.
  4. Click Update.

How do I edit the search engine page title & description for this tag?

You can specify a different page title & description for the search engines. If left blank, the tag title/description are used.

  1. Go to Website > Products > Click Tags in the left-hand menu.
  2. Click on the tag to edit.
  3. Scroll to Search Engine Optimisation.
  4. You can then enter a Page title and Page description.
  5. Click Update.

How do I group a tag?

  1. Go to Website > Products > click Tags in the left-hand menu.
  2. Click on the tag to edit.
  3. Scroll down to Group, select the group from the drop-down menu.
  4. Click Update.

How do I re-order the tags?

  1. Go to Website > Products > click Tags in the left-hand menu.
  2. Click and drag the move icon (to the left of the listed Tags), to move them up or down.

How do I delete a tag?

  1. Go to Website > Products > click Tags in the left-hand menu.
  2. Next to the tag, click Delete.
  3. Click Delete.

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