Our POS supports the printing of receipts and tickets upon the successful completion of an order. Some configurations may initially be required depending on whether you are running the POS through a browser or on a device (e.g. iOS / Android tablet) and the type of printer that you are using.

What types of printers are supported?

The POS supports all standard printers as well as native support for the full range of Star Micronics receipt printers (on iOS / Android devices only).

How do I print when using the POS in a browser?

Printing in the browser uses standard browser printing. As long as you have your printer connected correctly to your computer then you should be able to print.

Note we support two different paper sizes for printing (thermal or A4). You will want to ensure the correct paper size is setup (see ‘How to change the printer paper size?’)

How do I print when using the POS on a device (iOS / Android)?

We support two mechanisms for printing on the device. If you don’t have a receipt printer setup, we use standard device printing. As long as you have your printer connected correctly to your device then you should be able to print.

If you want to use our native receipt printing on the device, see “How do I setup a thermal printer on the device?”.

Note we support two different paper sizes for printing (thermal or A4). You will want to ensure the correct paper size is setup (see ‘How to change the printer paper size?’)

How do I setup a receipt printer on the device?

We only support Star Micronics receipt printers.

If you are using our POS on iOS or Android, and have a Star Micronics receipt printer, we highly recommend you setup the receipt printer (rather than standard device printing) as it’ll print much quicker.

  1. Click the menu icon (three horizontal lines) in the top left corner.
  2. Click Settings from the menu, this will open the Settings page.
  3. Click Receipt printer.
  4. Click Model and select the relevant printer model from the list of supported receipt printers.
  5. For Ethernet receipt printers you need to enter the IP address into the Port field. It must be in the format TCP:192.168.1.70. To find out what your IP address is, see ‘How to find my receipt printers IP address’. For Bluetooth receipt printers, you need to enter the Port in the format BT:NameOfPrinter.
  6. Click Paper width and select the relevant paper width for your receipt printer.
  7. Click the TEST PRINTER button to test your settings, if valid your printer will print a thumbs up icon otherwise you will receive an error message.

If an error message is displayed, recheck your settings before trying again.

How to find my receipt printers IP address?

For Star Micronics receipt printers:

  1. Turn off the receipt printer.
  2. Press and hold the feed button.
  3. Turn the receipt printer back on.
  4. Continue to hold the feed button until a Network Configuration report prints out.
  5. Confirm the printer IP address. An example IP address would be: 192.168.1.73

How to change the printer paper size?

Changing the printer paper size adjusts the layout of receipts and tickets to best match your printer.

  1. Click the menu icon (three horizontal lines) in the top left corner.
  2. Click Settings from the menu, this will open the Settings page.
  3. Click Printer paper size.
  4. Select your preferred printer paper size.
  5. Click the confirmation icon (tick) in the top right corner.

How to print receipts?

Once an order has been successfully paid for, the Order confirmation page will open, this is where receipts can be printed by clicking Print receipt in the top left corner.

If the POS is running on a device and connected to a receipt printer, the receipt will print automatically, if the POS is running through a browser then a printer dialog will be opened allowing you to select the printer and formatting before printing the receipt.

How to print tickets?

Once an order containing tickets has been successfully paid for, the Order confirmation page will open, this is where tickets can be printed by clicking Print tickets in the top left corner next to Print receipt.

If the POS is running on a device and connected to a receipt printer, the tickets will print automatically, if the POS is running through a browser then a printer dialog will be opened allowing you to select the printer and formatting before printing the tickets.

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