Why should I connect a courier to my site?
If an order requires you to ship products to a customer then you may need to copy orders details into a courier application in order to select the correct service and create courier labels once you have fulfilled the order. This creates double handling that can be reduced by connecting a courier to your site.
Once a courier has been connected then additional functionality in the order fulfillment process allows you to validate shipping addresses, select courier rates and add-ons and create your courier labels, all thats left is to package up your orders, stick on the labels and request a pick up.
How does the connection between Airsquare and Australia Post work.
The connection between Airsquare and Australia Post is powered by APIs that allow different software applications like Australia Post and Airsquare to exchange information in a standardised way so that they can work seamlessly together.
How do I connect Australia Post to my site?
1. Click here to create a MyPost Buisness account with Australia Post if you do not have one already.
2. Once you have an account, login and then click on your name in the top right corner to open a drop down menu, see the pic below:
3. Click on Business details.
4. Click on Platform Partners in the menu on the left side of the page, see the pic below:
5. Scroll down the list of Platform partners until you find Airsquare and then click the Connect button, see the pic below:
6. Follow the steps of the connection process such as accepting the terms and conditions and entering your credit card details.
7. Once you have completed the connection process, you will be returned to Platform Partner page. Scroll down the list of Platform partners until you find Airsquare and then click the Copy Token button, see the pic below:
8. Login into your Airsquare admin area.
9. Go to Commerce > Connected Apps.
10. Find Australia Post in the Couriers table and click the Connect button.
11. Paste the Token you copied earlier into the Merchant token field and click the Connect button.
How do I know if Australia Post is connected?
Go to Account > Connected Apps.
Find Australia Post in the Couriers table.
If Australia Post is connected the Status will be displayed as Connected.
How do I use Australia Post when fulfilling an order?
How can I refund an Australia Post shipment?
When you create a shipment with Australia Post by fulfilling an order, your credit card is immediately charged. If there are any issues with the shipment, you can refund the shipment via your Australia Post MyPost Buisness account.
Click here to navigate to your list of transactions.
Find the relevant transaction and click the View button.
Click the Refund button, your transaction will be refunded in 5 to 10 business days.
Note: If you’re using a charge account rather than a credit card or are experiencing difficulties with creating a refund with MyPost, you can click here to speak to Australia Post's support team.