Sending emails from your domain looks much more professional. It also means you can get replies sent back to your nominated email address.
In order to send emails from your domain there's a few technical steps required.
These steps tell the world that our servers are permitted to send emails on behalf of your domain.
Unfortunately these steps require manual intervention by us to setup for you. The cost to set this up is $299 NZD + gst (or your currency equivalent).
What does this fee cover?
Get the login from you to access your DNS (usually your domain name provider)
Create / amend the SPF record in your DNS
Test the SPF record
Generate DKIM public / private keys
Add DKIM public key to your DNS
Load the DKIM private key onto our email servers
Set emails sent from Airsquare to appear to come from you (not via @airsquare.com)
Test DKIM authenticates correctly
Create a DMARC record
Test the DMARC record
Work with you to setup bounce@yourdomainname and forward it to our bounce account.
What if I don't do this?
If you don't setup your own domain for sending emails, then all emails come from email@example.com, we don't monitor this account so if someone replies to this directly, it will bounce.
We do set a reply-to email address (the one under Account > Settings > Contact details), but some email clients don't always respect this setting and will reply back to firstname.lastname@example.org