All Collections
Sending emails from your own domain
Sending emails from your own domain
Dave Quested avatar
Written by Dave Quested
Updated over a week ago

Sending emails from your domain looks much more professional. It also means you can get replies sent back to your nominated email address.

In order to send emails from your domain there's a few technical steps required.

These steps tell the world that our servers are permitted to send emails on behalf of your domain.

Unfortunately these steps require manual intervention by us to setup for you. The cost to set this up is $299 NZD + gst (or your currency equivalent).

What does this fee cover?

  • Get the login from you to access your DNS (usually your domain name provider)

  • Create / amend the SPF record in your DNS

  • Test the SPF record

  • Generate DKIM public / private keys

  • Add DKIM public key to your DNS

  • Load the DKIM private key onto our email servers

  • Set emails sent from Airsquare to appear to come from you (not via

  • Test DKIM authenticates correctly

  • Create a DMARC record

  • Test the DMARC record

  • Work with you to setup bounce@yourdomainname and forward it to our bounce account.

What if I don't do this?

If you don't setup your own domain for sending emails, then all emails come from, we don't monitor this account so if someone replies to this directly, it will bounce.

We do set a reply-to email address (the one under Account > Settings > Contact details), but some email clients don't always respect this setting and will reply back to

Did this answer your question?