POLi is a payment option which allows customers to pay by bank transfer in real time. It removes the need for customers to manually go into their online banking and transfer funds after an order has been placed. This means you get paid immediately and removes the likelihood of errors and chasing payment.

What countries does it support?

Currently POLi supports New Zealand and Australia.

What currencies does it support?

New Zealand Dollars (NZD) and Australian Dollars (AUD) for the respective countries.

How do I get an account?

Sign up for POLi. Note, for the shopping cart question, just leave this blank.

How do I connect my account to Airsquare?

POLi will issue you with a Merchant code and Authentication code. To add these to Airsquare:

  1. In Airsquare, go to Account > Connected apps.
  2. Next to POLi, click Connect.
  3. Enter your Merchant code and Authentication code.
  4. Click Connect.

Note your POLi account isn't LIVE straight away, you will be in TEST mode.

How do I get my POLi account live?

POLi require you to run a series of tests which they detail in the email they send you.

You have to do this on your live site using the test credentials they detail in the email.

You can enable POLi for a short time on your site by turning it on as a payment method under Commerce > Payment methods. Any orders you create whilst doing tests you can delete afterwards.

Once you've done the tests, you can disable again so real shoppers don't see it.

Then there's a 'go live' button in the POLi console you have to click, then they'll decide to put you in LIVE mode.

Once approved, and LIVE, you can then go back into Commerce > Payment methods and turn it on for real.

I've connected and enabled, but it's not showing as a payment option

Things to check:

  • Is the order currency supported by POLi?
  • Does the order currency match Commerce > Payment methods > Bank transfer currency?
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