Gift vouchers are a great gift for your customers to purchase for others. They naturally promote new customers to your business.

How do I sell gift vouchers on my site?

  1. Ensure that all the gift voucher settings are correct under Commerce > Gift vouchers > Settings (top right).
  2. Create a Gift voucher Form widget.
  3. Create a page on your site talking about gift vouchers and place the Gift Voucher Form widget somewhere on the page so they can purchase a gift voucher.

A customer can then add a gift voucher to their cart and follow the usual checkout process.

What information is collected during checkout for gift vouchers?

If the delivery method is via post, we collect the following information for each gift voucher purchased:

  • Message

If the delivery method is via email, we collect the following information for each gift voucher purchased:

  • First name
  • Last name
  • Email address
  • Message

What happens when a gift voucher is purchased?

We automatically create a gift voucher with a random code. This can be viewed under Commerce > Gift vouchers and we also link to it from the order that created it.

If the delivery method is email, we link it to the person record for the recipient and send them an email stating the sender and the gift message. It includes all the details they need to redeem the voucher.

If the person isn't in the system yet, we automatically create an account for them and send them the access details needed.

Where can a gift voucher be redeemed?

Currently gift vouchers can only be redeemed online. Gift vouchers (purchasing and redemption) will be available on our POS soon.

How does a person redeem the gift voucher online?

On the payment step in the checkout there's a new gift voucher section. A person just clicks 'Use a gift voucher', enters their voucher code, and the remaining credit on their voucher is deducted from the order.

If the person chooses not to go ahead with the order, the voucher isn't affected. We only deduct payment once the order is placed (and any other payment methods used are successful).

Can I make gift vouchers expire?

Yes, any new gift vouchers that are created can have an expiry date set:

  1. Go to Commerce > Gift vouchers > Settings (top right).
  2. Set the Gift voucher expiry.
  3. Click Update.

NOTE: Many countries have strict laws around expiry dates for gift vouchers. Please check the laws that apply to you before setting an expiry date.

Why can't the customer use a gift voucher and PayPal/Laybuy together?

Because of the way the data is sent to these payment methods, we're unable to support part-payment at this time.

I have my own pre-printed gift cards, can I use them?

Yes, if the delivery method is post, you can simply change the voucher code we generate to one of your printed ones:

  1. Go to Commerce > Gift vouchers.
  2. Find the gift voucher that you want to change.
  3. Click Edit.
  4. Change the Code.
  5. Click Update.

How are shipping rates determined for gift vouchers if the delivery method is by post?

Shipping rates are calculated in the same way as any other item in the cart.

If your shipping rates are weight/dimension based, you can setup gift voucher weight/dimensions under Commerce > Gift vouchers > Settings.

How do I change the expiry date for a specific voucher?

  1. Go to Commerce > Gift vouchers.
  2. Find the gift voucher that you want to change.
  3. Click Edit.
  4. Change the Expiry date.
  5. Click Update.

How do gift vouchers work with Xero?

When Xero is connected:

  1. We record the gift voucher liability in Xero when a gift voucher is created or used.
  2. We record the gift voucher revenue in Xero when a gift voucher is deleted (and remaining credit needs to be recorded as profit).
  3. We record the gift voucher expense in Xero when a gift voucher is created by you (e.g. as a prize).

How do I set up the right accounts for Airsquare to use in Xero for gift vouchers?

  1. Go to Account > Connected Apps > Xero > Settings.
  2. Choose the Account for gift voucher liability.
  3. Choose the Account for gift voucher expense.
  4. Choose the Account for gift voucher revenue.
  5. Click Update.

How do I create a gift voucher liability account in Xero?

  1. In Xero, go your Chart of Accounts.
  2. Click Add account to set up a new account.
  3. Choose the Current Liability account type.
  4. Set up a Code and Name for your new liabilities account (you can enter anything you like).
  5. Tick Enable payments to this account.
  6. Click Save.
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