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Getting started with Orders
Getting started with Orders
Dave Quested avatar
Written by Dave Quested
Updated over a week ago

An order is created when something is sold.

It contains all the information about the customer, what was ordered, where to ship it and how they paid.

How are orders added?

There a few ways orders can be added:

  • By a customer buying something on your website.

  • By a sale being raised in our point-of-sale app.

  • By a recurring order being created.

  • By a membership being created in the admin area.

  • By a membership being automatically renewed.

What happens when an order is created?

  • An order confirmation is sent to the customer's email address, with a full summary of their order. This doesn't happen on the POS, instead you can print/email a receipt for the customer.

  • An order received email is sent to the nominated Order notification email address (Commerce > Settings), with a full summary of the order. On the POS we don't do this as you know a sale was raised and don't need to be alerted.

  • Stock is deducted against any purchased products (if stock control enabled).

  • Tickets are created for any events purchased and attached to the order confirmation email (if applicable).

  • Memberships are created (if applicable).

  • Gift vouchers are created (if applicable).

  • If Xero is connected, we automatically create an invoice and attach to the order confirmation email and order received emails.

  • An appropriate order and payment status is set (see below).

What do the different order statuses mean?

  • Incomplete - Order has been created, but not processed.

  • Awaiting fulfillment - Order is awaiting fulfillment.

  • Partially fulfilled - - Order has been partially fulfilled (e.g. shipped).

  • Fulfilled - Order has been fulfilled (e.g. shipped).

  • Partially returned - Order has been partially returned by the customer.

  • Returned - Order has been returned by the customer.

  • Cancelled - Order has been cancelled.

  • Abandoned - Order has been abandoned. This occurs when an incomplete order has not been resumed.

What do the different payment statuses mean?

  • Awaiting payment - Order has been processed, but is awaiting payment. This occurs when a customer chooses an 'offline' payment method (i.e bank transfer, on account) or goes to PayPal but never completes their payment.

  • Payment held - Order has received payment, but the payment gateway has held the funds and is awaiting for your approval to process the payment.

  • Partially paid - Order has been partially paid.

  • Paid - Order is paid in full.

  • Partially refunded - Order has been partially refunded.

  • Refunded - Order has been refunded.

  • Voided - Order has been voided. This occurs when an incomplete order has not been resumed and was abandoned.

What do the different channels mean?

  • Website - Order was created on your website, by a customer buying something.

  • Point of Sale - Order was created using our POS (Web, Android or iOS).

  • Recurring - Order was created by Airsquare from recurring item (e.g. recurring product order, person/organisation membership renewal)

  • Admin area - Order was created by one of your users, using the admin area (e.g. setting up a person/organisation membership).

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