Sometimes a customer might not receive their order confirmation email. This could be a delivery problem their end, or they may have mis-typed their email address.

The customer has mis-typed their email address, how do I change it?

  1. Go to Commerce > Orders.
  2. Find the order and click View.
  3. Click on the Person, which will take you to their record under Contacts > People.
  4. Click Edit (top right)
  5. Change their Email address.
  6. Click Update.

How do I re-send an order confirmation email to the customer?

  1. Go to Commerce > Orders.
  2. Find the order and click View.
  3. Under More, click Re-send confirmation

An order confirmation email will have been sent to the customer.

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