When an order is placed on your website, we send an order confirmation to their email address.
Sometimes a customer might not receive their order confirmation email. This could be a delivery problem their end, or they may have mis-typed their email address.
The customer has mis-typed their email address, how do I change it?
In the admin area
Go to Commerce > Orders.
Find the order and click View.
Click on the Person, which will take you to their record under Contacts > People.
Click Edit (top right)
Change their Email address.
Click Update.
In the mobile app
In the menu, click Orders.
Find the order and click on it.
Click on the Person, which will take you to their record.
Click the three dot icon top right and select Edit.
Change their Email address
Click the tick icon top right.
How do I re-send an order confirmation email to the customer?
In the admin area
Go to Commerce > Orders.
Find the order and click View.
Under More, click Re-send confirmation.
An order confirmation email will have been sent to the customer.