What are session tickets?

Tickets are generated when someone registers to attend this session of an event. When they register and purchase a ticket, they will automatically be sent the ticket via email.

How do I search for session tickets?

  1. Go to Website > Events.
  2. Search for the event you're looking for and click to edit it.
  3. Find the event session you are looking for listed under the heading Sessions and click on it.
  4. You will see all session tickets listed.
  5. You can use the search box to search for a specific attendee.
  6. When you have found the ticket, use the options under More in the right hand column to download the ticket, view the order etc.

How do I manually add session tickets?

If you accept phone or email bookings, you'll need to manually add a ticket yourself. In order to add a ticket manually, the attendee has to have been added as a Contact in the system.

  1. Go to Website > Events.
  2. Click Search.
  3. Find the event in the table and click on it.
  4. You'll see the session listed under the heading Sessions.
  5. Find the correct session in the list and click on it.
  6. Select the +Add button in the top right, next to the Tickets heading.
  7. Select the attendee from the drop-down list.
  8. Select the Ticket type.
  9. Click Add.
  10. The ticket will then appear in the ticket list for the session.

How do I edit a session ticket?

  1. Go to Website > Events.
  2. Search for the event and click on the event to edit
  3. You'll see the event sessions listed under the heading Sessions.
  4. Find the correct session and click to edit.
  5. You'll see the tickets that have been purchased for the session listed under the heading Tickets.
  6. Find the ticket that you want to edit (You can use the search box to search by name).
  7. Click on More in the right-hand Options column and select Edit from the drop-down menu.
  8. Edit the ticket.
  9. Click Update to save.

How do I export a list of session tickets?

  1. Go to Website > Events.
  2. Search for the event and click to edit.
  3. You'll see the sessions for that event listed under the heading Sessions.
  4. Click on the applicable session.
  5. You'll see the list of tickets that have been purchased for the session.
  6. Click the Export button in the top right.
  7. Select the export format (Microsoft Excel).
  8. Click Export.
  9. A ticket list for the session will be downloaded to your computer.

How do I download a door list for an event session?

  1. Go to Website > Events.
  2. Search for the event and click to edit.
  3. You'll see the sessions for that event listed.
  4. Click on the applicable session.
  5. You'll see the list of tickets that have been purchased for the session.
  6. Click Door list in the top right.
  7. A door list for the session will be downloaded to your computer as a PDF.
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