The Web POS is our web based point-of-sale. It works on any modern browser (e.g. Chrome, Firefox, Safari, Internet Explorer). This means you don't need to buy a tablet to use it, you can use your existing laptop/desktop computer to process sales.

What features aren't available yet?

Before switching to use our POS we recommend you review the list below as we don't (as yet) have these features:

  • Store credit (coming soon)
  • Loyalty (coming soon)
  • Gift cards (coming soon)
  • Stock take
  • User switching
  • Purchase ordering from suppliers
  • Multi-outlet
  • Cash management, open/close register

How do I access the Web POS?

Two ways:

  1. When logged into Airsquare admin, click the cart icon (top right), that'll launch https://pos.airsquare.com
  2. Alternatively, open a browser window and go directly to https://pos.airsquare.com

We've deliberately kept the Web POS separate so you can run it standalone.

How do I logout?

Just go to https://pos.airsquare.com/#/logout

How do I add items to the cart?

Just click on any item on the left, it'll add it to the cart on the right.

How do I remove items from the cart?

Two ways:

  1. Click and drag the item in the cart, it'll reveal a button. Click Remove.
  2. Click on the item in the cart, change the quantity to 0, click the tick icon to remove.

How do I scan items and add them to the cart?

If you've got a barcode scanner connected you can quickly scan items and add them to the cart. Please note, it'll only be able to find the item if you've entered a barcode for the product.

  1. Click the scan icon top left.
  2. Then scan the item using your barcode scanner. If the item is found, it'll instantly be added to the cart.
  3. Continue scanning for all the items you want to add.

How do I search for an item?

  1. Click on the search icon at the top.
  2. Enter your search, any matching products/events will be shown below. You can then click to add them to the cart.

How do I assign a customer to a sale?

  1. Click the menu icon (three horizontal lines) top right above the cart. This will bring up a menu.
  2. Click Assign customer.
  3. Choose the customer you want to assign to the order. There's a quick search at the top to filter.
  4. If it's a new customer, click the + icon. You can then add/assign the new customer to the sale.

How do I assign a customer to a sale (after the order has gone through)?

See editing an order.

How do I apply a discount?

  1. First you must have added the item to the cart.
  2. Then click the item in the cart (on the right hand site). This will open another window.
  3. You can then apply either a fixed amount or percentage discount to the item.
  4. Click the tick icon when done.

How do I enter credit cards manually?

If you have Stripe connected, then a Credit card payment option will appear. You can then manually enter the card details and process the sale. Great if you're taking phone orders or don't have an external card machine to charge credit cards.

How do I split payments across multiple payment methods?

Scenario 1 - Paying with cash and external card

  1. Add items to the cart, then hit Charge to go to the payment screen.
  2. Click Cash, and enter the Amount tendered, it should be less than the amount due.
  3. Click Add payment.
  4. Click External card.
  5. The Amount charged will be defaulted to the total left to pay. 
  6. Click Place order.

Scenario 2 - Paying with external card and on account

  1. Add items to the cart.
  2. Click the menu top right, and Assign customer.
  3. Find the customer and click on their name to add them to the sale.
  4. Hit Charge to go to the payment screen.
  5. Click External card and change the Amount charged to the amount you put on the card.
  6. Then click On account to put the rest owing 'On account'

Scenario 3 - Paying with two different cards

  1. Add items to the cart.
  2. Hit Charge to go to the payment screen.
  3. Click External card and change the Amount charged to the amount you put on the first card.
  4. Click Add payment.
  5. Click External card again and the remaining amount to be charged will show. 
  6. Click Place order.

I've made a mistake, how do I clear the payments?

If you've added payments, but made a mistake, you can clear and start again by clicking the bin icon top right on the payment screen.

How do I record a payment (after the order has gone through)?

See record a payment

How do I add a favourite?

Just click and hold any product/event, it'll get added to the favourites screen.

How do I remove a favourite?

On the favourites screen, just click and hold on any favourite to remove it.

How do I change the pricing tier?

If you have multiple pricing tiers (e.g. retail, wholesale), you can swap between them in the POS. Note if you assign a customer to the order, we automatically switch to their assigned pricing tier for you.

  1. Click the menu icon (three horizontal lines) top right above the cart. This will bring up a menu.
  2. Click Change pricing tier (this will only appear if you have multiple pricing tiers).
  3. Click the pricing tier you want to switch to, all pricing / tax inclusivity will then be changed over.

How do I change the register?

  1. Click the menu icon (three horizontal lines) top right above the cart. This will bring up a menu.
  2. Click Change register (this will only appear if you have multiple registers).
  3. Choose the register you want to use.

How do I start again (clear the cart)?

  1. Click the menu icon (three horizontal lines) top right above the cart. This will bring up a menu.
  2. Click Clear cart.

How do I change the Xero contact used for 'Unknown' customer orders?

If you have Xero connected, and you process a POS order for an unknown customer then we use the Xero contact name specified in the Xero connection settings. To change that:

  1. In Airsquare admin, go to Account > Connected apps.
  2. You'll see a list of connected apps. Next to the Xero service, click Settings.
  3. Change the 'Unknown' contact name.
  4. Click Update.

How do I change the receipt settings?

To change the tax number, logo and receipt message, in Airsquare admin, go to Commerce > Settings.

To change the contact details, in Airsquare admin, go to Account > Settings > Contact details.

Why does the POS keep reloading when I switch tabs in Google Chrome?

Google Chrome has a memory saving feature which puts tabs to 'sleep' if you're not using them. If you have this turned on, then it often causes the entire POS to be refreshed when you switch back to it. We recommend you turn it off to stop this from happening:

  1. In a new tab, type chrome://flags in the address bar.
  2. Find the setting Automatic tab discarding and set to Disabled.
  3. Hit Relaunch Now at the bottom of the page.
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