Stripe is a payment gateway which allows you to accept credit card payments online

What countries does Stripe support?

Here's the list of countries Stripe supports.

What currencies does Stripe support?

Here's the list of currencies Stripe supports.

How much does Stripe cost?

It varies per country, check out Stripe's pricing. There's no monthly fee, you only pay when you charge a card.

What are the benefits over PayPal?

  • It's not PayPal (many customers hate PayPal)
  • You take the credit card details on your site, they aren't diverted away to a separate payment page, this can help reduce cart abandonment.
  • Lower fees (yay!)
  • Auto settlement (funds arrive in your bank account automatically, no more manually transferring out of PayPal)
  • You can run Stripe and PayPal together. Great if you do want to still offer PayPal as an option.
  • Sign up is a breeze

How do I create a Stripe account?

Easy, just register with Stripe. We recommend you read all the Stripe FAQs to ensure you are happy with their processes.

Important. Please verify your email address with Stripe, and also activate your account. It should be in live mode.

I don't have a company business number, how can I use Stripe?

If you don't have a company business number (e.g. ABN, NZBN) then sign up as an Individual / Sole Proprietorship during the Stripe signup process.

What are the recommended settings to reduce fraud?

To help against fraud, we recommend you Decline charges that fail CVC verification and consider Decline charges that fail postcode verification if applicable.

How do I connect Stripe to Airsquare?

  1. In Airsquare, go to Account > Connected apps.
  2. You'll see a list of connected apps. Next to Stripe, click Connect.
  3. You'll be redirected to Stripe where you need to sign in (if not already logged in) or create a new account.
  4. Once logged in, you'll be asked to authorise access for Airsquare to your account.
  5. Once you've authorised access, you'll then be redirected back to Airsquare where Stripe should now be showing as connected.

How do I start accepting payments with Stripe?

Once Stripe is connected, you can enable credit card as a payment method.

How do I get my money out of Stripe?

Read getting paid from Stripe.

Are Stripe charges automatically refunded when I refund the order in Airsquare?

No. You need to separately refund the charge in Stripe.

Are orders automatically refunded in Airsquare when I refund the charge in Stripe?

No. You need to separately refund the order in Airsquare.

How do I reconcile Stripe payments in Xero?

See handling payment process receipts in Xero.

Does Stripe have a minimum charge amount?

See what is the minimum amount I can charge with Stripe.

Does Stripe reimburse their fee if I refund the payment?

No, unfortunately not. Stripe never refund their fee

How do I disconnect Stripe from Airsquare?

  1. In Airsquare, go to Account > Connected apps.
  2. You'll see a list of connected apps. Next to Stripe, click Disconnect.
  3. Confirm you'd like to disconnect, by clicking Disconnect.
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